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Make Client Communication Easier
Virtual Receptionist & Intake for Attorneys
Stay connected with clients without constant interruptions. Our nearshore call support team helps your firm stay responsive by handling caller screening, scheduling, intake tasks, and follow-up. You stay focused on legal work while we keep your communication flow running smoothly.
Professional Call Screening
Every caller is greeted and screened, then routed according to the procedures your firm relies on.
Integrated Scheduling & Intake
We handle consultation scheduling through your calendar, guide callers through your intake process, and assist with payment coordination when necessary.
Clio Integration & Outbound Calls
Our team enters caller information into Clio, opens new matters, handles outbound calls, and supports bilingual communication and translation.
Flexible Messaging & Secure Recording
Messages are delivered by email, text, or warm transfer, with call recordings available for quality assurance. Service is available 24/7/365 with HIPAA-compliant handling.
Explore Our Areas of Expertise
How Our Receptionist Team Can Support Your Firm
Our dedicated team assists law firms with a wide range of communication needs. Explore the sections below to see how we help your firm stay organized and responsive. Need a customized approach? Contact us for a solution built around your workflow.
Call Answering, Screening & Routing
- Answer incoming calls with professional, branded greetings.
- Screen and identify new clients, existing clients, and other contacts.
- Route calls based on your specific protocols and availability.
- Provide bilingual support (English/Spanish) for callers as needed.
- Minimize interruptions by filtering non-urgent or administrative calls.
Scheduling, Intake & Calendar Coordination
- Schedule consultations directly into your calendar.
- Follow your specific intake instructions for new potential clients.
- Send intake forms for added convenience.
- Support payment processing when required.
- Help ensure your team has the information needed before each appointment.
Clio Integration & Case Setup
- Enter caller details into Clio for organized tracking.
- Complete quick intakes directly within your system.
- Create new matters after consultations are booked.
- Provide on-demand translation (English/Spanish) to ensure accurate communication.
- Keep your database clean, updated, and consistent.
Outgoing Calls & Follow-Ups
- Make outbound calls to relay updates or share information with clients.
- Charge by the minute so you pay only for what you need.
- Offer bilingual outbound communication upon request.
- Reduce bottlenecks and free up your team’s time.
Messaging Options & Quality Assurance
- Send messages via email, text, or warm transfer.
- Provide call recordings upon request.
- Deliver HIPAA-compliant call handling and secure processes.
- Maintain a consistent, branded experience with personalized greetings.
- Offer full 24/7/365 availability for uninterrupted support.
Receptionist and Intake Service Plans and Pricing
With our monthly plans, you control the call volume your firm needs. Every plan includes a set number of receptionist minutes, and extra minutes are billed at $2.50 each, simple, transparent, and flexible.
Starter
50 minutes per monthEssential
100 minutes per monthPremium
150 minutes per monthElite
300 minutes per monthUltimate
500 minutes per monthNeed extra minutes or dedicated call coverage beyond our plans? Contact us for custom packages and pricing!
Tailored Support That Works for You
Build the Legal Team That Fits Your Practice
Your firm deserves a support team designed to match its specific needs. We provide expert assistance in marketing, administration, call management, data entry, translation, and one-time projects. Whether you need ongoing support or help with a specific task, we’ll develop a personalized solution.
Marketing
Elevate your firm’s visibility with expert content marketing, email campaigns, digital advertising, websites, SEO, social media and more.
Legal Assistant Support
From clerical work to client-facing tasks, our dedicated Legal Assistants keep your practice efficient without the cost of full-time staff.
One-Time Projects
From data entry and legal memos to Clio audits and discovery, we deliver fast support with no monthly commitment required.
Administrative Support
Free up your time by outsourcing routine tasks like travel planning, event coordination, bookkeeping and more.
Your Path to Support Starts Here
How To Get Started
Consult & Plan
Schedule a 30-minute call to discuss your needs, skillsets, and hours, and get answers to all your questions.
Build Your Team
We recruit, screen, and present top candidates for your approval, handling every step from posting to interviews.
Onboard & Launch
After selecting your hire, we confirm the rate, enroll them with benefits, and ensure a smooth integration into your business.
Quality You Can Count On
Dedicated Client Experience Managers
Our Client Experience Managers ensure your virtual receptionist service runs smoothly every day. They monitor call quality, track responsiveness, review recordings, and make adjustments based on your organization’s needs, helping maintain a consistent, professional caller experience.
Onboarding & Setup
Your manager reviews your call preferences and ensures all protocols are correctly implemented.
Quality Monitoring
They review call recordings, accuracy, and message delivery to maintain service standards.
Performance Reporting
Through regular summaries, they share insights and recommend improvements to support efficiency.
Ongoing Optimization
They update scripts, routing rules, and caller instructions as your organization’s needs evolve.
Explore Your Options
See how nearshore staffing outperforms DIY hiring and traditional agencies in cost, quality, and flexibility.
Ask an Expert
If you’re unsure which services fit your firm best, reach out! We’ll assess your needs and guide you to the right solution.
Discover More
Still have questions? Browse our FAQs for quick answers or explore our blog for insights on streamlining legal support.